See What Customers Actually Do, Not Just What They Say

When you use Hotjar and Qualtrics separately, there's no connection between a survey response and the session that preceded it. You can't click an NPS score and watch the session. ActionXM puts both on a single unified profile — every behavioral signal and every survey response linked to the same customer, with one-click navigation between them.

ActionXM detects rage clicks (3+ rapid clicks on the same element), dead clicks (clicks with no DOM response), quick backs (navigating to a page and returning within 5 seconds), and Core Web Vitals failures (LCP, FID, CLS, INP). These are combined into a weighted frustration score per page and per session.

No. ActionXM uses an optimized recording approach that captures DOM mutations asynchronously. The SDK adds less than 15KB to your page and has negligible impact on Core Web Vitals scores. Recording can also be sampled if needed for high-traffic sites.

Yes. ActionXM's Actions Engine lets you create cases automatically when behavioral patterns are detected — for example, rage clicks combined with quick backs on checkout pages can auto-create a 'checkout_issue' case with the session replay attached, routed to the right team.

Surveys tell you that a customer is unhappy (NPS 3). Behavioral data tells you why — they hit a broken payment flow, experienced 8-second page loads, or clicked a CTA that didn't respond. Together, you get the complete picture: sentiment plus causation, from 100% of visitors instead of just the 5-15% who answer surveys.